Manager Service Delivery

Компания "Филип Моррис Казахстан"

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

• Organizing and managing the work of the customer service B2B/B2C streams to achieve market objectives.
• Ensuring proper distribution of products across sales channels (B2B/B2C), on-time delivery, and maintaining optimal stock levels at regional warehouses and sales points.
• Drive and coordinate key strategic projects in collaboration with internal and external business partners e.g. Customer collaboration
• Ensure partner's warehouses compliance with company standards
• Leading projects aimed at optimizing and/or automating processes for economic efficiency
• Cooperating with various internal departments and external partners to ensure effective operations in the customer service department through proper coordination, communication, and information sharing.
• Participating in or leading global/local initiatives to implement PMI strategies. Managing the division's budget.
• Managing, directing, and developing the team.

• Higher education in business administration, supply chain management, or related fields.
• At least 10 years of experience in a similar leadership position in supply chain management (experience in FMCG, distribution companies, including those with products requiring digital labeling, is an advantage).
• Project management skills and experience.
• Knowledge of financial principles.
• People management skills.
• English proficiency – upper intermediate or higher.
• Advanced knowledge of Microsoft Office (Excel/PowerPoint), Power BI.

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress;
• An opportunity to build an international career and for cross-functional moves.
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 9 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to the highest working standards.

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