Supervisor Consumer Journey SFP

Компания "Филип Моррис Казахстан"

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your day-to-day:

- Develop strategies to enhance the consumer journey;
- Conduct surveys, interviews, and focus groups;
- Identify friction points (gaps) and opportunities;
- Prioritize issues based on potential impacts;
- Actionable insights to drive customer-centric strategies;
- Monitor and regularly report on the impact of journey initiatives;
- Analyze feedback data;
- Identify usability and performance issues within our tools;
- Partner with cross-functional teams to align strategies;
- Develop/maintain detailed customer journey maps;
- Define projects scope and deliverables with project owners;
- Preparation of activity calendars (inc. integrated calendar);
- Competitors activities impact and their consumer journey analysis;
- Cost analysis and optimizations;
- Scenario/root cause analysis;
- Develop detailed project plan/timelines and resource allocation;
- Ensure projects are delivered on time, within scope/budget.

Who we're looking for:

- Bachelor’s degree;
- Minimum 3 years work experience in marketing, strategy, research, sales with supervisory experience, preferably in FMCG;
- Good analytical thinking, problem solving, and communication skills;
- Proven leadership and organizational savvy;
- Fast learner and able to work in minimum guidance and supervision;
- Able to operate Computer literacy (Ms. Office) especially Excel, nice to have: SQL, Power BI.

What we offer:

- An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress;

- An opportunity to build an international career and for cross-functional moves;

- Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more;

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 9 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

*Relocation support is not available for this job

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