Junior Digital Specialist( KT&G GLOBAL KAZAKHSTAN (КЕЙ-ТИ-ЭНД-ДЖИ ГЛОБАЛ КАЗАХСТАН) )
07 Октября 2024
Город:
Алматы
Занятость:
Полная занятость
Компания "KT&G GLOBAL KAZAKHSTAN (КЕЙ-ТИ-ЭНД-ДЖИ ГЛОБАЛ КАЗАХСТАН)"
Responsibilities
- Support and administration of the Telegram bot developed for Retailers.
- Analyze and resolve technical issues related to the bot's functionality.
- Test new features and updates, ensuring their proper operation.
- Collaborate with the development team to fix bugs and implement improvements.
- Train users (TSM teams) on how to use the bot.
- Collect and analyze user feedback to enhance functionality.
- Prepare documentation and guides for bot usage.
Requirements:
- Logical thinking
- Experience in technical support or software administration (experience with chatbots is a plus but not mandatory).
- Basic programming knowledge (Python, JavaScript, or other languages) is desirable but not mandatory.
- Skills in diagnosing and solving technical issues.
- Ability to work in a team and communicate effectively with users.
- Experience in sales, retail, or related fields is a plus.
Personal Qualities:
- Responsibility and attention to detail.
- Stress resilience and ability to work in multitasking conditions.
- Willingness to learn and grow in the field of technology and user support.
- Customer-oriented with the ability to engage with different types of users.
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