Customer Service Specialist( TravelBooking.kz )

Компания "TravelBooking.kz"

We are top-rated DMC (Destination Management Company) and local tour provider located in Almaty, Kazakhstan. Presented with high ratings on international platforms such as Google, TripAdvisor, Viator and GetYourGuide.

We have been working since 2019 and thousands of foreign tourists have become our happy customers.

If you are a responsible and efficient worker with knowledge of English, then "welcome" to our team!

Responsibilities:

• process incoming requests via E-mail and WhatsApp, provide information and customer support, consult clients (foreign tourists and travel agencies);
• sell excursions/activities/tours around Almaty and South Kazakhstan regions, register and manage of bookings, accept payments from clients, enter information into the system;
• prepare, inform and coordinate tourists and contractors before the tour.

• higher education;
• confident user of PC, MS Excel, mail and chat messengers;
• English (B2 and above) - competent oral and written;
• fast typing speed and knowledge of the basics of business correspondence;
• high attentiveness, accuracy and precision;
• good knowledge of the city of Almaty, location and features of tourist places of Almaty region will be an advantage;
• experience in customer service or as a booking manager in the hotel/tourism industries will be a plus.

• official employment;
• salary + monthly bonuses;
• the opportunity to communicate with foreigners, be the primary contact and proudly represent Kazakhstan;
• the opportunity to practice and improve your "English" with native speakers every day;
• the opportunity to go on our tours for free;
• friendly team;
• work in a modern business center, tea, coffee, nuts.

Candidates with a cover letter will be considered with priority!

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