AI Data Analyst

Компания "Банк Хоум Кредит, ДБ АО"

• Provide ad-hoc data analysis and reporting on AI assistant performance, CSAT scores, and customer complaints based on evolving business needs;
• Identify trends, patterns, and inefficiencies in contact center operations through data analysis and recommend process improvements;
• Analyze and evaluate AI assistant effectiveness in resolving customer queries and improving service delivery;
• Provide insights into customer satisfaction (CSAT) and complaints, identifying areas for improvement and optimization of AI-driven processes;
• Work closely with AI development teams, contact center operations, and business stakeholders to ensure that data insights align with business objectives and process improvement goals;
• Leverage Oracle DWH and Hadoop data platform for data extraction, processing, and analysis;
• Create and deliver data reports using tools like Excel, SQL, and other data analysis platforms, ensuring insights are accessible and actionable for stakeholders.

• Proficient in SQL and experienced with Oracle DWH, Hadoop, or other data platforms for data analysis and reporting;
• Experience with data processing, cleansing, and transformation to ensure data accuracy and consistency;
• Strong ability to analyze complex data and draw actionable insights to improve processes and support ad-hoc business needs;
• Experience in identifying process inefficiencies and recommending improvements based on data analysis;
• Ability to communicate findings and recommendations clearly to both technical and non-technical audiences;
• Ability to handle multiple ad-hoc requests and prioritize tasks in a fast-paced environment;
• English – Fluent.

Tools:

• Data Management: Oracle DWH, Hadoop, SQL;
• Data Analysis and Reporting: Excel, Python (for data processing), or similar tools;
• Collaboration and Project Management: JIRA, Confluence (for tracking and collaboration).

• Work in an international bank
• Loans for employees at a favorable rate
• No dress-code
• Professional mentors and colleagues
• New modern and cosy office for comfortable work
• Conditions: fixed salary + an attractive and transparent bonus system.

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