Менеджер ресторана( LiON Restaurants (ЛиОН Рестораны) )

Описание

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PERSONAL DETAILS
Full Name: MIKHAIL NABOKO
Residential address: Almaty, Kazakhstan (citizen of Kazakhstan)
Mobile: +65 82269160
Email: nabbbboko@gmail.com


PROFESSIONAL SUMMARY

Highly motivated, positive and ready-to-strive person with a Bachelor of Foodservice Management and a Master of International Business. Enthusiastic to join a company to contribute to its team's success through hard work, attention to detail and excellent organizational skills. I can offer my potential, passion, knowledge and skills that were gained during my study and work in the F&B industry. My study, as well as work experience in F&B, resulted in a significant increase in my personal and professional development. After I completed my Bachelor's Degree in Malaysia, I moved to Singapore to get my master's degree. However, just right after my graduation COVID pandemic started and I had to stay home for a long time. However, I didnt waste my time and I took an online course from Shaw Academy where I learned about the psychology of sales and how to persuade customers and close deals.

After I joined PS. Café in Singapore to gain F&B experience and survive the pandemic times. After COVID almost ended I got the opportunity to join 1-Group Singapore and gained enough experience with event execution.

COMPETENCIES/SKILLS


Customer-focused individual
Very ambitious and possess lots of drive and eagerness to exceed sales targets
Possess strong interpersonal skills, result-oriented, with strong planning and organizational skills
Able to multi-task and thrive within a fast-paced and highly challenging environment
Strong analytical and negotiation skills
Proficient in MS Office applications


















Language Skills:
Russian (native)
English (fluent, work in English)
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EDUCATION BACKGROUND

Feb 2019 - Feb 2020 Curtin University (Singapore Branch)
MASTER OF INTERNATIONAL BUSINESS
Course Achievements/Results:

Developed strong intercultural communication skills.
Developed Creative thinking and design thinking skills, always had an idea on how to get the project done.
Developed Strong presentation and public speaking skills, my oral skills always made my audience listen to me with an open mouth.



May 2014 - Dec 2018 Taylors University, Malaysia
BACHELOR OF FOODSERVICE MANAGEMENT (HONOURS)
Course Achievements/Results:

Developed strong knowledge of the F&B Industry.
Knowledge of Entrepreneurship, Economics, Accounting, Quality Management, Marketing, Sales and customer relationship management, Supply chain management, Financial management, and Revenue management.


Extra curriculum education/other certificates:

May 2020 - Aug 2020 Shaw Academy (Online Course)
DIPLOMA IN PSYCHOLOGY OF SALES
Course Achievements/Results:
During the course I learned how to persuade the client to buy your product or service. How to build rapport with customers. As well as the 6 principles of persuasion.


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WORK EXPERIENCE

Jul 2020 - May 2022 PSGOURMET PTE LTD, Singapore
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Full Time
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Service Staff
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Achievements/Results:
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- Can understand the guests feelings and predict what they want, often rewarded with positive feedback and tips from the guests.
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- All guests are different and I can adapt to different types of guests and situations, as a result it my guests are always happy about my passionate service.
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- Won drink upselling competition between team members.
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-Was praised by the manager for the ability to manage unhappy customers and make them leave the café in a good mood.
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15[th] June 2022 - 31[st] Mar 2024 1 - GROUP, Singapore
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Full Time
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Senior Supervisor (Assistant Manager)
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Achievements/Results:
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- Managed dining hall in fine dining restaurant
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- Solve problems and issues that arise during the ops
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- Was in charge of wines in my outlet. Inventory and ordering of wines. Dealing with suppliers. Development of wine list and wine selling price.
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- In charge of planning a weekly duty roster for full-time and part-time staff
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-Was in charge of staff training at the outlet. Conducted ops briefings.
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- Run events/event manager (wedding and corporates)
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-Show wedding venues to clients to persuade them to buy wedding packages
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- Organizing in-house events such as Valentines Day and Christmas
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