Duty Manager (Night Shift) (Rixos Borovoe Hotel)

11 Июля

Партнерские Вакансии

Компания "Burabay Hotel Management"

The position requires relocation to Shchuchinsk, Akmola region, Kazakhstan. Housing is provided for relocated candidates.

JOB TITLE: Night Manager

DEPARTMENT: Front Office

INSPIRED AND SUPPORTED BY: Front Office Manager & Director of Rooms & Quality

LOCATION: Rixos Borovoe Hotel – a luxury resort property of Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

KEY RESPONSIBILITIES & CONTRIBUTION:

• Manages all night hotel operations, ensuring the quality, standards and meeting the expectations of the customers
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments
• Timely and efficient interaction with hotel team in emergency situations
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
• Implements the customer recognition/service program, communicating and ensuring the process
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
• Performs all duties at the Front Desk as necessary
• Provide department orientation and training of the hotel service standards, procedures and programs
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Motivates and provides a work environment which brings out the best in team members

REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

• minimum 3 years' work experience in a similar position in an International Hotel chain properties
• Good working knowledge of MS Excel, Word, PowerPoint and Opera PMS

• Excellent reading, writing and oral proficiency in English language (Kazakh & Russian preferably as well)

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder & motivator & self-starter

• Well-presented and professionally groomed at all times

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