Duty Manager (Rixos Borovoe Hotel)
17 Июня 2025

Город:
Алматы
Занятость:
Полная занятость
Компания "Burabay Hotel Management"
The position requires relocation to Shchuchinsk, Akmola region, Kazakhstan. Housing is provided for relocated candidates.
JOB TITLE: Duty Manager
DEPARTMENT: Front Office
INSPIRED AND SUPPORTED BY: Front Office Manager & Director of Rooms & Quality
LOCATION: Rixos Borovoe Hotel – a luxury resort property of Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).
KEY RESPONSIBILITIES & CONTRIBUTION:
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments
- Timely and efficient interaction with other departments of the hotel in emergency situations
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
- Implements the customer recognition/service program, communicating and ensuring the process
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
- Performs all duties at the Front Desk as necessary
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Provide department orientation and training of the hotel service standards, procedures and programs
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Constantly monitor team members’ appearance, attitude and degree of professionalism
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Motivates and provides a work environment which brings out the best in team members
REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:
- minimum 3 years' work experience in a similar position in an International Hotel chain properties
- Good working knowledge of MS Excel, Word, PowerPoint and Opera PMS
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Excellent reading, writing and oral proficiency in English language (Kazakh & Russian preferably as well)
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Strong leadership, interpersonal and training skills
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Good communication and customer contact skills
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Results and service oriented with an eye for details
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Ability to multi-task, work well in stressful & high-pressure situations
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A team player & builder & motivator & self-starter
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Well-presented and professionally groomed at all times
Be limitless! Be with us!
Become a part of the world-famous brand team!
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