Supply Chain & Customer Service Manager

Компания "Марс"

Job Purpose:

• Contribute to development of Supply Chain Strategy. Optimize business efficiency via the development and implementation of process best practices, auditing and continuous improvement programs for processes related to the Supply Network.
• Deliver or beat agreed cost / service level parameters. Address all operational issues related to Product Availability.
• Manage and optimize commercial risk (supply, price & legal) in relation to the procurement and execution of Logistics services in Supply Network.
• To lead Customer Services Operations for CEAB being responsible for developing CEAB Customer Service Team capabilities, via building HPC CS Team, plus, leading the excellence in customer service operations.

Job responsibilities:

1. To elaborate and provide both internal (Supply, Sales, Marketing) and external clients (Customers) with the first-class customer service based on mutually beneficial and cost effective logistics solutions.

2. To manage and maintain everyday operational activities in transportation, warehousing and distributor logistics.

3. Develop high caliber’s Associates delivering excellent results and being considered as potential candidates for further development.

4. Proactively analyze key parameters of the logistics performance and effect appropriate actions if necessary.

5. A) Provide close interaction with Supplying Units to improve Supply Network overall efficiency. B) Cooperate with Sales department and directly with Distributors to develop Distributors logistics and capabilities. C) Represent Supply Chain on all Sale and Marketing project teams.

6. Plan budgets and control over it’s execution.

7. Lead the improvement of customer service level for CEAB for all categories.

8. Leads the CEAB CMOS process.

9. Supports collaboration x-functionally (Logistics, Sales, Finance) to lead a smooth operations process.

10. Evaluates 3PL operations partner service performance and represents CS in regular meetings to improve service.

Requirements:

Education & Professional Qualification

• University degree
• 3+ years of experience in Supply Chain & Customer Service Operations in FMCG
  • Supply chain process; Managing Customers; Order Life Cycle; Physical Logistics knowledge; Finished Goods Warehousing; Transportation; Risk Management; Project Management
• 3+ years of People Management
• English – Upper intermediate
• Advanced Analytical skills
• Experienced in MS office programs

Critical Leadership Competences required for the role:

• Standing Alone
• Managing Vision and Purpose
• Building Effective Teams
• Problem Solving
• Strategic Agility

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