Student services department manager

Компания "De Montfort University Kazakhstan (Де Монтфорт Юниверсити Казахстан)"

We are the first British university in Kazakhstan, seeking dynamic, open-minded individuals who are passionate about working with students and fostering a supportive, international environment. Candidates should not be afraid to engage with students, bring a positive attitude, and possess experience in international settings. Fluency in English, Kazakh, and Russian is essential, as well as the ability to adapt to a multicultural community. We value candidates who embody professionalism and have a friendly, approachable attitude.

Responsibilities​:

• Deliver a dynamic Student Experience service that actively engages students.​

• Monitor student behaviour and wellbeing, offering timely support.​

• Answer student queries with a positive, approachable attitude.​

• Organize events, trips, and activities that support personal development beyond academics.​

• Use data and feedback to continuously improve services and student engagement.​

• Support Open Days, Induction week, Freshers Week, and career-related events.​

• Collaborate with teams to enhance admissions, registration, and internship opportunities.​

• Positive Attitude – Brings optimism and a can-do mindset to daily work and student interactions.​
• Energetic & Fun – Engages students with enthusiasm and creates a lively, welcoming atmosphere on campus.​
• Empathetic – Understands and supports students’ emotional and academic needs with care.​
• Approachable – Easy to talk to, encouraging open communication with students and colleagues.​
• Culturally Aware – Respects diversity and adapts to the needs of an international student community.​
• Organised – Manages multiple priorities, events, and deadlines with precision.​
• Team Player – Works collaboratively and contributes to a supportive, high-performing team.​
• Resilient – Handles pressure and unexpected challenges calmly and professionally.​
• Proactive – Takes initiative to improve services, solve problems, and innovate.​
• Professional & Reliable – Maintains high standards of conduct, confidentiality, and accountability.​

How to apply:

Please send your CV, including a photo, to an indicated email below and await a response via email. All communication will be conducted through email only. Applications without a photo or those from candidates lacking proficiency in all three languages will not be considered.