Sales Force Effectiveness & CRM Manager
Город:
Алматы
Занятость:
Частичная занятость
Компания "“Novartis Pharma Services AG”, филиал в Республике Казахстан"
Job Description Summary
-Act as a Sales Force Effectiveness business partner to the sales leaders by designing & implementing Sales Force Effectiveness deliverables including measuring product access and sales performance, segmentation & Targeting, account planning, incentive calculation, CRM system management & creating insights through market analytics. Contribute to the definition of a roadmap on how to excel through sales effectiveness and efficiency in the future. Track all relevant KPIs and sales performance in a standardized manner and be able to comply with future requirements of the market.
Job Description
Major accountabilities:
- Manage the Sales Force Effectiveness & CRM processes
- Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
- Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs
- Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis
- Maintenance of CRM system including data extraction and monitoring KAM standards
- Creation of ad hoc market, product and business analysis based on internal and external data
- Create presentations for the sales leadership team
- Develop, upgrade and monitor Field Force incentive systems
- Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes
- Support projects for the business unit that involve resource allocation (e.g. launch planning)
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
Minimum Requirements:
Work Experience:
- Data analysis & work with customer-facing associates in Healthcare / Pharma / related business.
- Commercial experience and/or leadership experience in Healthcare
- Data Analysis
Languages :
- English (upper intermediate)
- Russian (fluent) - must
Compensation & benefits package:
- Competitive salary based on market bеnсhmаrk
- Annual bonus based on the company incentive policy
- Medical insurance
- Car (is provided) and set fuel / meal / phone limits
- Professional development opportunities within Novartis group of companies.
Why Novartis?
We help few millions of patients each year. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives.
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks. And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us reimagine medicine.
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