Reservation Supervisor

Компания "Alterra Inn"

Responsibilities:

• Supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures
• Attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue
• Recognize a VIP guest and to apply the concerned policies
• Recognize potential clients and to transmit information to the Sales Department
• Maintain a good commercial relationship with all the bookers: guest / company / agencies
• Promote the Accor loyalty programs and the Hotel promotions
• Respect the privacy of the guest and the confidentiality of the information
• Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it

Requirements:

• Understanding of the Hotel Industry
• Friendly nature is a must
• Influencing and Negotiations
• Able to assimilate quickly ACCOR / Novotel rates structure and Corporate/Regional and Local promotional packages

Conditions:

• Managed Hotel of Accor Chain in Almaty City Center
• Lunch
• Trainings and Development
• Career Opportunity