Release Manager (Customer Assurance)

Компания "Неткрэкер Текнолоджи Казахстан"

We are currently looking for a Application Release/Change Manager (Customer Assurance)

Why join our team:

• Work on design, development, and customization of mission-critical solutions to world-leading telecom companies.
• Implement and support innovative technologies such as 5G, eSIM, Internet access by satellites in low Earth orbit, IoT, etc.
• Get unlimited opportunities for professional and career development in a global company.

What you’ll do:

• Manage maintenance patch/release lifecycle:
  o Work with development and QA teams on release planning and scoping;
  o Review release planning and scoping with customer and adjust it as required;
  o Control release plan and scope during release development, testing and acceptance phases;
  o Supervise and secure proper patch level for the environments;
  o Verify patch/release documentation package and its delivery to the customer;
  o Track and set up ad-hoc changes, such as hot fixes and data fixes;
• Manage maintenance patch/release deployment:
  o Work with IT Deployment, development and QA teams on release deployment plan;
  o Review release planning with customer and adjust it as required;
  o Assure that release deployment plan is complete and all involved teams are informed and prepared;
  o Request maintenance window for the environment and document it as required;
  o Manage deployment plan end-to-end: manage all individuals involved in deployment, handle customer communication, resolve unexpected situations, report on the deployment plan progress and completion;
  o Manage ad-hoc changes to the environments, including hot fixes and data fixes;
• Manage environments:
  o Administer environments and regulate environment usage between teams;
  o Create and maintain deployment schedule for all environments;
  o Manage 3rd party software products in the scope of the environment;
• Work as part of telecom transformation programs, providing wide range of services, such as delivery, application support, hosted or remote managed services;
• Be a single point of contact for the implementation and support teams on release scope and deployment plans;
• Manage internal and external technical communications and task flows around software delivery process, carry out technical meetings, phone calls, conferences, presentations;
• Build good relationship with customer and technical team.

What we are looking for:

• Higher technical education;
• 3+ years of experience as a developer/lead developer/QA Lead/technical manager;
• 1+ years technical management experience (preferably in software application support);
• Knowledge of SW development/implementation methodology (Agile, Waterfall);
• Experience with CI/CD systems (such as Jenkins);
• Experience with version control systems (SVN, GIT) is preferable;
• Ability to multi-task, work under pressure, meet challenging deadlines;
• Spoken and written English C1 (other languages considered a plus);
• Excellent communication skills and interpersonal skills;
• Ability to assume a leadership role; owning the job;
• Strong troubleshooting and problem-solving skills; quick learner;
• Consistently sound level of judgment and professional conduct;
• Willingness and ability to travel.

Would be a plus:

• Knowledge of OSS/BSS solutions;
• Enterprise software or telecommunications background;
• Experience of the project or service management;
• Knowledge/experience in the following state-of-the-art concepts and technologies: NFV, SDN, Cassandra, Ignite, Kafka, REST API, microservices;
• Work experience with cloud solutions;
• Knowledge of Java/J2EE/Spring or MS.NET framework;
• SQL, PL/SQL, Oracle Database; reading and writing SQL queries;
• Weblogic application server;
• Unix knowledge (at least on a beginning user level).

We offer:

• Competitive salary.
• Medical insurance.
• More than 300 hard and soft-skills programs by the corporate career development center.
• Open environment and encouraging knowledge sharing culture.
• Opportunity to practice foreign languages daily.
• Flexible working hours and an opportunity to work remotely.

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