Presales Application Engineer (Pumps)

Компания "ФЕНИКС ИНТЕРНЕШНЛ РЕСОРСИЗ КАСПИАН"

Position Summary:

• Prepare proposals for customers within deadlines.
• Respond to technical questions timely and accurately.
• Enter clean orders on all our factories and develop sufficient knowledge to properly administer all orders whether they are for pumps, parts, valves, services, or orders for returned material.
• Expedite data, information, and orders with all factories.
• Develop strong relations with internal factory customers, representatives and customers where applicable.

Responsibilities:

• Prepare technical and competitive proposals for customers within deadline and respond to any technical clarifications. Where necessary, secure technically and commercially compliant quotations from sub vendors for equipment.
• Enter clean orders on all our factories for pumps, parts, valves, services, or orders for returned material. Own the clean order process and be responsible to hand over jobs to operations or to contract managers.
• Be proactive in querying customers on all quotations and proposals submitted. Follow up and follow through.
• Be proactive in solving problems, being customer service oriented, and dedicated to detail and getting things done correctly. Be familiar with all Goulds products and services, including Goulds USA, Goulds Korea, Goulds UK, ITT Saudi and have partial knowledge of all IP products. Be knowledgeable and gain expertise with required electronic tools.
• Attend or take all possible training that is made available. This can be classroom or through CBT (Computer Based Training)
• Be flexible to additional duties as been instructed by management. Record keeping by e-tools.
• Be familiar with company organization structure, chain of command, policies, and procedures
• Develop strong relations with internal factory contacts, representatives and customers where applicable.
• Assist in organizing pump schools and training of other employees and distributors
• Support Field Sales Engineers, Area Sales Managers, and representatives in all aspects of business with the objective of increasing sales and improving customer service.
• Be aware of concerning sales performance to plan for the Sales Engineer areas
• Support colleagues in same or different areas
• Contributing to improving office procedures so as to become more efficient.
• Support proposal preparation for large key projects
• Constantly seek ways for internal processes improvement, including creation of new processes, if needed.

Requirements:

• Education: Mechanical, Electrical or Chemical Engineering

• Similar Function in Industrial Business
• Strong PC Skills with Windows and Office Programs
• Ability to establish relationships with Customer base