Operator of the Technical Office

Компания "Международный Аэропорт Алматы, АО"

Founded in 1935, Almaty International Airport is the largest air gateway in Kazakhstan and, since 2020, has been part of TAV Airports, a member of the Groupe ADP – the world’s leading airport management platform operating in 29 countries.

Our mission – connecting CIS countries to the world through a seamless, world-class travel experience.

Our vision – by 2030, to become Asia’s most desired gateway with the largest number of destinations in Central Asia, delivering innovative travel and cargo experience, and driving sustainable growth for local communities.

Our values – Safety & Responsibility, Customer & People Centricity, Innovation & Agility, Collaboration & Transparency, Excellence & Passion.

We are committed to operational excellence, customer satisfaction, and continuous innovation, while upholding the highest standards of safety, sustainability, and service quality.

Almaty International Airport is seeking an Operator to join the Technical Office Department of our company. The successful candidate will be responsible for coordinating maintenance requests, facilitating effective communication across departments, and contributing to the overall efficiency and reliability of our technical operations.

KEY RESPONSIBILITIES:

• Register and process maintenance requests from airport staff with complete and accurate details.
• Forward requests to relevant departments and monitor timely completion.
• Act as a liaison between the maintenance department and other divisions.
• Maintain documentation of requests and completed work, and prepare reports for management.
• Analyze maintenance processes and propose improvements to enhance efficiency.

QUALIFICATIONS & REQUIREMENTS:

• Higher education in Technical field
• Proficiency in Microsoft Excel at an advanced level, including data processing and chart development.
• Knowledge of airport technical systems.Proven work experience within an airport environment.
• Strong communication skills and the ability to interact effectively with request initiators.
• Fluency in Kazakh, Russian, and English for handling requests.
• Experience in call center operations.
• Proficiency in preparing monthly reports using Microsoft PowerPoint.
• Excellent communication, leadership, and organizational skills.

WHAT DO WE OFFER:

• Employment in accordance with the Labor Code of the Republic of Kazakhstan
• Office location - Almaty International Airport
• Work schedule 5 days per week, working hours from 8.00 to 17.00 (lunch break from 12.00 to 13.00)
• Free lunches
• Hybrid work after probation period (working from home up till 5 days per month upon Line Manager's approval)
• Annual paid leave of 24 calendar days (+1 day for birthday after 1 year employment)
• Annual bonuses on performance results
• Medical Insurance after Probation period
• Shuttle bus (13 routes)
• Trainings, e-Learning Academy, and other online/offline platforms
  
  Join our team today and become a vital part of our global airport family, comprising dedicated professionals who work together to ensure a future of seamless travel experiences