Key Account Manager (Fast Food)

Компания "METRO Cash&Carry (Kazakhstan)"

PURPOSE OF THE JOB:

To manage and strategically develop key fast food accounts by ensuring sustainable sales growth, operational excellence, high service level, profitability, and strong cross-functional coordination.

The KAM acts not only as operational support, but as a business owner responsible for client growth, profitability, governance, and long-term partnership development.

Main responsibilities & expected results:

Commercial & Client development

• Develop strategic relationships with key fast food clients
• Identify growth opportunities and proactively drive sales development
• Lead commercial negotiations with clients
• Analyze assortment, pricing,category performance & identify optimization opportunities
• Support new listings, restaurant openings, and expansion projects

Operational & Supply chain steering

• Coordinate daily cooperation between client, stores, Supply Chain, Logistics, FSD, and Operations
• Ensure high product availability and service level
• Monitor stock quality, expiry risks, OOS, non-deliveries and operational issues
• Support forecasting & demand planing alignment and proactive risk escalation
• Ensure proper communication flow during supply shortages or operational incidents

Financial & KPI ownership

• Own & monitor sales, margin, operational costs, and client profitability
• Follow up on payment discipline and outstanding balances
• Support exposure reduction and sustainable business growth
• Ensure alignment between commercial agreements and operational execution
• Drive sustainable and profitable business growth

Cross-functional leadership

• Work closely with Supply Chain, Logistics, Finance, Operations, Quality, OMD, Stores
• Coordinate resolution of complex operational and commercial topics
• Lead business reviews, operational meetings, and client governance routines
• Support continuous improvement and process optimization initiatives

Client experience & Strategic partnership

• Build long-term, trust-based client relationships
• Drive client satisfaction through stability, transparency, proactive ownership
• Balance operational support with strategic account management
• Ensure professional communication during critical situations and escalations
• Represent METRO as a reliable long-term business partner

Experience

✓ 2-4+ years of experience in Key Account Management, FMCG, HoReCa, Supply Chain, Fast Food
✓ Experience managing complex clients and cross-functional stakeholders
✓ Strong commercial negotiation and client development skills
✓ Experience working with KPIs, reporting, and business analytics
✓ Ability to manage operational issues in fast-paced environment

Key Skills:

✓ Strong commercial and analytical mindset
✓ Negotiation, communication, and stakeholder management skills
✓ Ability to manage operational complexity and escalations
✓ Strong ownership, prioritization, and problem-solving capabilities
✓ Advanced Excel and reporting skills
✓ Customer-focused with business-oriented approach
✓ Ability to work in fast-paced and multitasking environment
✓ English - Intermediate or higher

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