KAM (международная компания - шины)

Компания "Manpower"

Обязанности:

• Diagnosis of the performance of a product in relation to the use
• Definition of the best point of operation of the products according to customers' expectations and usages
• Analysis / Anticipation / decision-making in front of product risks
• Interaction with the sales force and customers and information and transfer of technical knowledge
• Setting up and managing Field surveys
• Analysis of product usages and performance data
• Field Surveys: Depending of Domains, can organize, prospect, negotiate, implement and follow Surveys in the field (e.g. "Roulages Contrôlés" or "Roulages Suivis CES"), in order to improve the quality of our offer (products and services) and manage residual risks on new technologies or designs.
• Capture Usage: Collects in the field usage conditions of products and associated services, in order to improve the relevance and value of our offer and identify risks.
• Give Advice: Provides Technical Support to selected OE/RT Customers and to M&S teams, in order to promote and optimize the Benefits that our Products and Services bring to the Customer, maximize technical added value and reduce risks.
• Market surveillance: Monitors the environment and field performances of our Products & Services vs. Competition, reports Weak- Signals and/or Alerts including "Copycat", implements corrective actions and deploys actions for market interventions
• Claim Management: contributes to the resolution of Customer dissatisfactions in the spirit of Customer Centricity and Protection of the Company. If (she has the delegation, manages Product Liability matters and minor disputes with tires and associated services under the responsibility of Product Liability Correspondent.

Требования:

• Technical education related to automotive industry
• Minimum 2 years' experience on technical or quality related position
• Adaptability to work in international organization with demand of traveling from 50-70% of time
• Focus on customers. Support business relation by providing technical and quality support
• Continuous learning
• Fostering communication internally to sales team and externally to clients
• Initiative. Be proactive and propose progress idea
• Networking. Be efficient in contacts and cooperation within corporate organization
• English language on B2 level