Junior Provisioning Manager (Telecom SaaS Platform)

Компания "Connectivity Solutions (Коннективити Солюшнз)"

Our company is a leading SaaS provider that enables businesses of all sizes to deliver exceptional customer experiences. Our innovative platform offers a full range of features and capabilities, including intelligent routing, IVR, call recording, analytics, and more.

About the role:

The company is seeking an employee to handle ticket processing for number orders from clients and managers, as well as to manage number porting and port-out requests.

This position is based in our office located in Almaty.
Rotating shifts, ALM TZ: 8-17, 10-19, 12-21, 14-23.

Responsibilities:

• Ensure availability of phone numbers in stock and verify that they are spam-free and functional.
• Enable client self-purchase by keeping inventory accessible and updated.
• Collaborate closely with sales and support teams for seamless number provisioning and excellent client service.
• Verify number details meticulously — check prefixes, formats, and supplier updates regularly.
• Maintain clear, up-to-date internal documentation.
• Manage complex or unique number requests in coordination with managers.
• Communicate actively with clients to clarify requests and share important updates.
• Deliver high-quality service through consistent and proactive client interaction.

Requirements:

• English proficiency at B2–C1 level

• Strong attention to detail and ability to stay focused on tasks

• Willingness to learn — we’ll teach you the rest!

We offer:

• Collaborate with a diverse and talented team: Work alongside colleagues from around the world, bringing unique perspectives and cultural insights to your projects.
• Prioritize your well-being: Stay healthy with comprehensive health insurance, including dental coverage.
• Thrive in a vibrant environment: spacious modern office in a top location, equipped with high-end gear, plus free lunches and healthy snacks every day.
• Grow your network, earn rewards: Recommend talented friends and get rewarded for successful hires.