Java Support Engineer

Компания "БЭЛЛ ЛАБС (BELLSOFT)"

BellSoft is a global software company with HQ in USA, one of the leading contributors to the OpenJDK. Our key product is the runtime of choice for VMware, Spring Framework, JetBrains, and millions of users around the world. BellSoft serves millions of use cases and global brands across every industry, helping companies build for the future every day.

As a team member you will be working within OpenJDK, developing and supporting a product with highest standards of IT industry.

You will work together with team of OpenJDK developers and will get the opportunity to work on problems that impact stability of Java in production. Your main responsibility is to diagnose, debug and resolve bugs as well as improve the overall quality and stability of JDK.

We're looking for a highly motivated, smart and talented Java Support Engineer who will be responsible for ensuring customer success and resolving issues with our customers remotely.

We are looking for a candidate who will primarily be responsible for solving production and development challenges with our Java Runtime.

The ideal candidate will have the opportunity to grow their problem-solving skills, deal with a variety of issues within various parts of the JDK. To resolve issues a strong candidate should be able to either establish a code level fix, a workaround, or propose a design for an alternative means to solve the problem. Work is carried out within an established process which requires to perform testing based on established engineering principles to validate solutions/workarounds developed prior to fix availability.

Main responsibilities:

• Respond to customer issues with a provided SLA;
• Communicate with customers via bug system, email, phone, and videoconferencing to streamline issue resolution;
• Identify the root cause of the customer issues, work with engineering team to resolve them in a timely manner;
• Resolve, implement and deploy fixes.

Requirements:

• BS/BA in Computer Science or equivalent;
• Relevant work experience as Java developer or QA Engineer or Sustaining Engineer or UI Developer;
• 1+ years of Java development, preferably with a focus on enterprise applications;
• Experience with either Core Java API, Graphics (AWT/Swing/JavaFX) or networking stack;
• Experience with Git or Mercurial;
• Basic experience with Linux and Bash;
• Intermediate English level or higher;
• Oracle Java SE certificate will a plus.

We offer:

• Opportunity to become a part of team of Java experts, work together on an open-source project with high visibility and make an true impact on the industry;
• The Community of Java professionals, not just a job;
• Possibility for growth and development;
• Competitive compensation package;

• Mixed online and offline work (Almaty based).

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