IT Support & Product Development Specialist (Junior Level)

Компания "Mogo Kazakhstan"

• Monitor partner communication channels and coordinate with IT team for
  incident resolution;
• Perform initial technical issue diagnosis and escalate critical matters;
• Maintain incident documentation and resolution tracking;
• Monitor system functionality and respond promptly to outages.

• Communicate with clients regarding platform usage questions;
• Provide consultations to partners (auto service centers) on product;
• Prepare responses to frequently asked questions.

• Complete documents and applications for partner collaboration.

• Recruit respondents for user interviews;
• Assist in gathering user requirements;
• Help test new features and functionality;
• Analyze user experience and prepare improvement suggestions.

• Bachelor's degree (preferably technical or business-related);
• English proficiency at Intermediate level or higher.

• Experience in technical support or customer success (including internships);
• Understanding of fintech or banking product fundamentals;
• Experience working in startups or IT companies.

• Attention to detail;
• Strong communication and customer-oriented mindset;
• Readiness to work in dynamic startup environment;
• Responsibility and independence in problem-solving.

• Flexible schedule considering partner time zones;
• Some tasks may require evening hours (UAE time).

• Career start in an international fintech company;
• Growth opportunities to Customer Success Manager positions;
• Direct participation in product development from MVP to scaling;
• Mentorship from experienced professionals.

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