IT Specialist

Компания "Ред Булл Казахстан"

The IT Specialist is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and/or business projects.

KEY RESPONSIBILITY:

IT Support and Collaboration

Ensures professional end-user IT onboarding (leveraging and contributing global standards).

Organizes/provides day-to-day IT support (if valid: maximizes remote service desk use & output) as well as meeting/event support if requested by the business.

Pushes for fast resolutions includes remote functions (service owner, remote service desk).

Ensures a professional and regular IT service communication towards end-users.

Organizes and provides IT security trainings as well as useful end-user IT service trainings.

Administrates local end-user account access and permission in relevant tools, required management and monitoring platforms (e.g. for Workplace, Network or IAM services)

Supports local Infrastructure components in cooperation with second level support partners

Collaborates limitations, improvement or simplification ideas in current services, processes & tools effectively for a fast and qualified alignment among relevant IT peers (local, RSD, Area).

Leverages Incident-, Request-, Problem-, Outage- and Change-Management processes for the stack of Red Bulls (global, regional and local) IT services

End-user Devices and Hardware

Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.

Coordinates end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices.

Ensures an equipment purchase process in-line with standards (e.g. vendors, part number).

Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.

Coordinates the RMA process for client computing and/or backend-hardware components.

Local IT Project Coordination and Administration

Ensures local project tasks deploying global IT services reach the highest end-user satisfaction.

Supports local Finance Manager in terms of IT budget planning and upcoming questions.

EXPERIENCE:

IT education or 3+ years equivalent experience

Strong communicator and relator, tact in dealing with end-users

Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services

Strong analytical and problem solve skills towards IT peers around the global

Team-oriented, self-motivated personality, hands-on and flexible personality

Russian - fluent; English - upper Intermediate+.

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