Intern (English)

Компания "MFO SurfKaz Finance"

Intern – Junior Debt Collection & Call Center Specialist (English Required)

Location: Almaty | ‍ Only Recent Graduates | Full-time | Paid Internship with Growth Opportunity

Are you a recent graduate looking to start your career in finance, client support, or negotiation? Join one of the leading microfinance organizations in Kazakhstan and gain real experience with fast career growth!

Your Responsibilities

Debt Collection & Negotiation

• Call and message clients with overdue payments

• Negotiate payment plans with empathy and professionalism

• Maintain communication until full repayment

Call Center & Customer Support

• Handle incoming client calls and complaints

• Make informational outbound calls (no cold sales!)

• Support clients with tariffs, services, and promotions

CRM & Reporting

• Keep accurate records of all communication in our system

• Report on collection results and follow-ups

Compliance

• Act according to Kazakhstani financial and consumer protection laws

• Handle all communication with respect and ethics

What We Offer

• Paid internship with clear career development path

• Full onboarding and mentoring support

• Friendly, young team and modern office

• Real possibility to grow into a full-time specialist role

✅ Requirements

• Bachelor’s or Master’s degree (any field) – recent graduate

• Intermediate+.... level of English (verbal and written)

• Confident communication and stress-resilience

• Willingness to learn and grow in the financial field

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