ICT and Administrative Assistant

Компания "UNESCO Almaty Cluster Office for Kazakhstan, Kyrgyzstan, Tajikistan and Uzbekistan"

For application and more details please follow this link: https://careers.unesco.org/job-invite/23151/

Application deadline 30 November 2025.

Applications will be accepted only via the above link.

OVERVIEW OF THE FUNCTIONS OF THE POST

Under the overall supervision of the Director of UNESCO Almaty Regional Office and the immediate supervision and guidance of the Finance and Administrative Officer, the incumbent provides ICT and administrative support services in compliance with UNESCO Rules and Regulations, practices, standards and procedures.

The SC holder carries out the following tasks with care, diligence and compliance with the instructions received from the supervisor:

ICT administration:

• Assure technical maintenance and administration of entrusted IT equipment, applications, including upgrades, troubleshooting, data uploads and configuration, and contribute to continuous improvement of data quality, while providing operational user support, training and guidance.
• Participate in new application projects, contributing to business case analysis and functional specifications/requirements. Actively contribute to related process improvement and simplification.
• Collect and analyze users’ feedback on system anomalies, dysfunctions and improvements needed. Maintain and updаtеdocumentation, including related process improvement and simplification.
• Provide first-level technical assistance for ICT problem including support on devices and applications.
• Advise the AO and HQ IT colleagues on local IT procurement conditions and assist in the identification of local providers of IT equipment and services and support with development of specifications for IT equipment and services.
• Provide support in the monitoring and updаtеof the IT equipment inventory, organize maintenance and disposal of equipment, participate in regular inventory exercise.
• Assist in the maintenance of the digital record system of the office, in line with the procedures for information sensitivity and security.
• Assist in the upkeeping and updаtеof the IT Business Continuity and IT Security Plan.
• Closely collaborate with other UN agencies IT on the matters related to common IT services, ISP and alike.
• Provide ICT support to UNESCO personnel in the antenna/desk offices in other countries of the region (remotely or on site).
• Carry out any other related tasks that may be entrusted to him/her by the supervisor.

Administrative support:

• Draft and prepare routine correspondence, memoranda and non-substantive reports;
• Make arrangements, assist and advise on shipping of office equipment and supplies; liaise with customs services;
• assist in initiating procurement action related to purchasing of office equipment, supplies and services, in the preparation of specifications, Terms of Reference, purchase orders and contracts, monitor status of requisitions and maintain contact with suppliers;

Undertake any other related tasks or assignment requested by the Director of Office or the direct supervisor, or personnel of the administrative unit. The contract holder undertakes to carry out the tasks with care and diligence and due attention to detail.

REQUIRED QUALIFICATIONS

EDUCATION

• Completed secondary education, technical or vocational education in the IT field.

WORK EXPERIENCE

• Minimum 3 (3) years of relevant professional experience in the IT field at national and/or international levels.

SKILLS/COMPETENCIES

• Excellent interpersonal and communication skills,
• Excellent organizational and coordination skills, with emphasis on quality, efficiency and aptitude to work under pressure.
• Discretion, initiative and service oriented to provide quality and timely support and services.
• Good knowledge of standard office software (word processing, spreadsheets, etc.).
• Capacity to deal with people of different cultural backgrounds efficiently and tactfully.
• Flexibility to adjust work schedules and priorities. Attention to detail and meticulous in correspondence.

LANGUAGES

• Good knowledge of English and Russian languages.

DESIRABLE QUALIFICATIONS

EDUCATION

• Specialized training/certification in procurement.

WORK EXPERIENCE

• Working experience in UN agencies or international organizations.

SKILLS/COMPETENCIES

• Good knowledge of UN and/or UNESCO’s ERP systems (Quantum, ATLAS, SAP, DUO, etc.).

LANGUAGES

• Knowledge of Kazakh language.

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