E-Commerce Operations Specialist

Компания "OUTSOURCE PRO"

E-Commerce Operations Specialist

Location: On-site | Full-time | Almaty (Evening shift)
Department: E-Commerce Operations

Who We Are

At GMY Consulting Group, we go beyond outsourcing — we are a people-first, purpose-driven company.

We support U.S.-based businesses across industries like e-commerce, healthcare, insurance, creative media, and tech with tailored services such as:

• Amazon PPC & e-commerce support

• Marketplace account management

• Product listing optimization

• Customer support & virtual assistance

• Data analytics & reporting

• Graphic & video design — and much more

Our global team blends innovation, reliability, and creativity to deliver meaningful results and build strong, long-term partnerships.

About the Role

We’re looking for proactive, detail-oriented individuals to join our E-Commerce Operations team. In this role, you’ll support U.S.-based e-commerce brands and online businesses with day-to-day marketplace operations and customer experience tasks.

As an E-Commerce Operations Specialist, you will:

• Manage and updаtеproduct listings on Amazon, Shopify, Walmart, and other marketplaces

• Monitor orders, inventory levels, and account performance

• Communicate with clients and customers via email, chat, and online platforms

• Assist with product research, competitor analysis, and reporting

• Support advertising and promotional campaigns

• Ensure smooth daily operations and high customer satisfaction

• Learn and use modern e-commerce tools and platforms efficiently

Career Tracks You Can Grow Into

Once you master the basics, you can grow into one of the following professional tracks — based on your interests and strengths:

Amazon PPC Specialist

Create and optimize advertising campaigns, manage budgets, and improve ROAS performance for e-commerce brands.

Marketplace Account Manager

Manage Amazon, Walmart, Etsy, or Shopify stores, monitor KPIs, and maintain account health.

E-Commerce Data Analyst

Analyze sales and operational data, create dashboards, and provide insights to improve business performance.

Product Research Specialist

Identify trending products, analyze competitors, and support product launch strategies.

Customer Experience Manager

Improve customer satisfaction, handle escalations, and optimize communication workflows.

We’re Looking for Someone Who Is:

✅ Eager to learn and grow in the e-commerce industry
✅ Detail-oriented, organized, and dependable
✅ Comfortable working with online platforms and digital tools
✅ Fluent in English (spoken and written)
✅ Skilled in MS Excel or Google Sheets
✅ A strong communicator and problem solver
✅ Able to multitask and adapt quickly in a fast-paced environment

Why Join GMY Consulting Group?

• Gain real-world experience with international e-commerce brands

• Clear career growth opportunities

• Supportive, collaborative, and friendly work culture

• Merit-based promotions and long-term development

• Hands-on training with modern e-commerce tools and systems

Work Schedule

Full-time | On-site | Evening shift (Almaty time):

• 17:00 – 01:00 (March–November)

• 18:00 – 02:00 (November–March)

What We Offer

• Paid training from day one

• Competitive salary + performance bonuses

• Paid taxi ride home

• Open to university students

• International experience in e-commerce and B2B operations

• Opportunity to grow into specialized e-commerce roles

Key Skills

• English — C1 (Advanced)

• MS Excel / Google Sheets

• E-commerce operations

• Marketplace management

• Product listing management

• Business communication

• Attention to detail

• Customer-focused mindset

• Willingness to learn