Digital Manager( KT&G GLOBAL KAZAKHSTAN (КЕЙ-ТИ-ЭНД-ДЖИ ГЛОБАЛ КАЗАХСТАН) )

Компания "KT&G GLOBAL KAZAKHSTAN (КЕЙ-ТИ-ЭНД-ДЖИ ГЛОБАЛ КАЗАХСТАН)"

Responsibilities:

• Support and administration of the Telegram bot developed for Retailers.
• Analyze and resolve technical issues related to the bot's functionality.
• Test new features and updates, ensuring their proper operation.
• Collaborate with the development team to fix bugs and implement improvements.
• Train users (TSM teams) on how to use the bot.
• Collect and analyze user feedback to enhance functionality.
• Prepare documentation and guides for bot usage.
• Lead and manage team.
• Set goals, expectations and standards for team members, providing regular feedback and reviews.

Requirements:

• Logical thinking
• Experience in technical support or software administration (experience with chatbots is a plus but not mandatory).
• Basic programming knowledge (Python, JavaScript, or other languages) is desirable but not mandatory.
• Skills in diagnosing and solving technical issues.
• Ability to work in a team and communicate effectively with users.
• Experience in sales, retail, or related fields is a plus.

Personal Qualities:

• Responsibility and attention to detail.
• Stress resilience and ability to work in multitasking conditions.
• Willingness to learn and grow in the field of technology and user support.
• Customer-oriented with the ability to engage with different types of users.

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