Customer Support Junior / Specialist

Компания "Intermode (Интермоде)"

Key Responsibilities:

• Responsible for customer communication and all central operations.
• Tracking customer requests, needs, suggestions, and complaints received from various channels.
• Monitoring and finalizing customer orders by checking supply and stock status through the system.
• Managing and finalizing product and refund processes.
• Sharing customer requests and complaints with relevant departments.
• Supporting projects aimed at improving customer satisfaction and service quality.
• Reporting the status of incoming requests daily/weekly.
• Adding store addresses to 2Gis, Google, and Yandex, and tracking customer reviews.
• 2-4 years of experience in customer relations.
• Preferably English
• Able to use MS Office programme

We offer:

• Full-time employment under the Republic of Kazakhstan Labor Code;
• Company laptop;
• Rapid career advancement;
• Enjoy exclusive employee discounts on Lacoste, SuperStep, Converse, Nautica, and Superkids;
• Receive free company clothing;
• Join INTERMODE. Shape the future.

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