CRM / Data Administrator

Компания "“Novartis Pharma Services AG”, филиал в Республике Казахстан"

CRM / Data Administrator (Part-Time)

Overview

We are seeking a highly organized and detail-oriented CRM / Data Administrator to join our team on a part-time basis. As a CRM / Data Administrator, you will be responsible for managing and maintaining our customer relationship management (CRM) system (Veeva Salesforce) to ensure the accuracy and effectiveness of our customer data. Your role will involve working closely with various departments to understand their needs and provide solutions to improve customer relationship management processes. This is a great opportunity for someone with strong analytical skills and a passion for data management.

Responsibilities

• Administer and maintain the CRM system, ensuring that all customer data is accurate, complete, and up to date.
• Create and manage user accounts, permissions, and access levels within the CRM system.
• Collaborate with different departments to understand their CRM requirements and provide solutions to meet their needs.
• Assist in the implementation and integration of new CRM features and functionalities.
• Develop and maintain CRM reports and dashboards to provide insights on customer data and trends.
• Train and support employees on how to use the CRM system effectively.
• Troubleshoot and resolve CRM system issues, working closely with the IT department when necessary.
• Upload and manage promo materials to CRM system

Requirements

• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to maintain accurate and organized records.
• Ability to work independently and manage multiple tasks simultaneously.
• Effective communication skills, both verbal and written.
• Familiar with CRM software, such as Salesforce is a plus.
• Basic understanding of data management principles and best practices is a plus.
• Proven experience as a CRM Administrator or similar role is a plus.
• Familiarity with marketing and sales processes in pharmaceutical industry is a plus.

Working Hours

This is a part-time position, with flexible working hours.

How to Apply

Please submit your resume and a cover letter detailing your experience and qualifications for the CRM / Data Administrator role.

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