Business Solution Analyst

Компания "Неткрэкер Текнолоджи Казахстан"

The Business Solution Analyst identifies opportunities to improve business processes, tools, and ways of working across the organization. The role focuses on analyzing change requests, evaluating target solutions and alternatives, and recommending the most suitable option based on business needs, process fit, implementation complexity, and long-term value.

This position requires strong experience in solution and enhancement analysis, a good understanding of software delivery processes and development methodologies.

Key responsibilities:

• Analyze requests for change, including migration to a new solution, implementation of a new application, or enhancement of existing tools and platforms;
• Assess current-state processes and identify improvement opportunities across business operations, delivery workflows, and support functions;
• Analyze target solutions and alternatives, including process fit, customization needs, integration impacts, reporting capabilities, licensing considerations, and migration implications;
• Gather, structure, and refine business, functional, and process requirements.
• Prepare comparative analysis, hypotheses, business cases, and recommendations for pilot or proof-of-concept activities;
• Review existing integrations, identify migration or redesign impacts, and support definition of future-state integration needs;
• Work closely with business stakeholders, engineering teams, support teams, and vendors to clarify requirements and validate solution fit;
• Support approval and governance processes by preparing decision-making materials, risks, assumptions, and implementation options;
• Summarize pilot and assessment results and recommend next steps: scale, adjust scope, continue evaluation, or reject the option.

Qualifications, required skills, experience:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related field;
• 3+ years of experience in business analysis, system analysis, solution analysis, or process improvement;
• Hands-on experience in analyzing solutions and enhancements, including understanding how proposed changes impact business processes, support operations, and user experience;
• Strong analytical skills with the ability to define, challenge, and structure business requirements;
• Good understanding of software development lifecycle and delivery methodologies, including Agile, Scrum, Kanban, backlog management, testing, release flow, and change implementation practices;
• Experience in process mapping, gap analysis, workflow analysis, and solution evaluation;
• Experience in analyzing integrations with other systems, including understanding dependencies, data flows, and operational impacts of migration or reconfiguration.
• Excellent communication and stakeholder management skills.

Nice to have

• Familiarity with BPMN or other process modeling notations;
• Knowledge of ITIL practices and service management principles;
• Experience participating in tool migration, platform transition, or change adoption initiatives;
• Familiarity with vendor management and pilot governance;
• Understanding of integrations, permissions model, dashboards, and operational reporting.

We offer:

• Professional growth in the international business environment;
• Free English courses and opportunity to practice foreign languages daily;
• Medical insurance for employees and medical insurance discounts for family members;
• Friendly multi-cultural and multi-language atmosphere (foreign language maintenance and enhancement);
• Education and following the software delivery trends of the industry, e.g. Waterfall/Agile delivery methodology;
• Sport activities and corporate events;
• Flexible working hours, hybrid work model.

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