Aftersales regional service Manager

Компания "Genertec Vehicles Service Kazakhstan"

Main Responsibilities:

• After-Sales Business Management and Support: Provide guidance on after-sales operations for certified shops within the region, implement and monitor after-sales policies, assist service shops in optimizing management, improving operational capabilities, and enhancing profitability.
• Daily Operations Improvement: Supervise and continuously optimize the daily operations of service shops, including repairs, maintenance, and customer service, ensuring operational efficiency and customer satisfaction.
• Complaint Resolution Support: Provide guidance and support to service shops in handling customer complaints, develop and assist in implementing resolution plans.
• Communication Bridge: Act as an efficient communication bridge between the manufacturer and dealers to achieve mutually beneficial goals.
• Team Development: Oversee recruitment, training, and motivation of the after-sales service team, enhancing their professional skills and service capabilities.
• Business and Technical Support: Offer guidance to service shops on technical matters, business operations, warranty claims, spare parts management, and overall service improvement, driving continuous enhancement.
• Budget and Performance Management: Assist service shops in formulating spare parts budget plans and review their monthly quantitative and qualitative performance reports for parts, accessories, and related services, ensuring business standards are met.
• After-Sales Marketing and Service Quality Enhancement: Support service shops in executing after-sales marketing campaigns, continuously improving customer satisfaction and service quality.
• Supply Chain Coordination and Inventory Optimization: Coordinate spare parts supply chains and optimize inventory management, ensuring timely and efficient repair services.
• Regional After-Sales Management Enhancement: Ensure the stability of the after-sales market in the region and comprehensively enhance the management capabilities of service shops within the area.

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