After-Sales Service Supervisor

Компания "ФЕНИКС ИНТЕРНЕШНЛ РЕСОРСИЗ КАСПИАН"

Key Responsibilities:

• Team Leadership: Supervise, mentor, and manage a team of three after-sales service specialists, fostering a collaborative and high-performance work environment.
• Business Process Optimization: Enhance and develop processes for managing vehicle releases and fleet management projects.
• Compliance Assurance: Ensure all vehicles meet company and Republic of Kazakhstan standards.
• Performance Monitoring: Achieve target performance indicators and report on progress to the Director.
• Contractor Management: Oversee contractors' work, conduct on-site inspections, and ensure service quality.
• Data Management: Oversee data entry and management of maintenance, repairs, tire fitting, and other services in internal systems.
• Vehicle Registration: Manage vehicle registration processes, including issuance and re-issuance of certificates and license plates.
• Insurance Analysis: Analyze market offerings for mandatory and voluntary vehicle insurance products.
• Claims Management: Oversee analysis of insurance cases and assist clients with claims on mandatory and voluntary insurance.
• Timely Insurance Coverage: Ensure timely insurance of company vehicles, employees, and property; manage obligations with insurance companies.
• Client Communication: Ensure clients are informed about vehicle maintenance rules, operation guidelines, and procedures in case of accidents.
• Regulatory Compliance: Ensure timely state technical inspections of company vehicles.
• Cost Optimization: Assess and optimize insurance costs to reduce premiums.
• Client Support: Provide guidance to the team in consulting clients on insurance cases and obtaining necessary documentation for insurance payments

Qualifications:

• Education: Bachelor's degree in automotive engineering, business administration, or a related field.
• Experience: Minimum of 5 years of experience in after-sales service, fleet management, or a related area within the automotive industry, with at least 2 years in a supervisory role.
• Leadership Skills: Proven ability to lead and develop a team, with strong organizational and management skills.
• Technical Knowledge: Strong understanding of vehicle technical and operational characteristics; familiarity with maintenance and repair documentation.
• Soft Skills: Excellent communication, analytical, and problem-solving skills; ability to optimize business processes and work collaboratively.

Location:

• Almaty 5/2