Account Team Lead

Компания "Glovo Kazakhstan"

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
  

Our career development philosophy.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.
  

Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
  

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

In this role you will be part of the Commercial Team at Glovo, working closely with the Head of Commercial of your country and region. You will be directly responsible for impacting all partners to make them grow and improve UX.

THE JOURNEY

• Lead and build a high performance account management team
• Train and motivate the Account Management team
• Assure your team establishes excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)
• Evaluate, follow up and build reports of your team’s portfolio and KPIs periodically
• Take actions to reach your goals and company OKRs
• Help your team draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
• Ensure that Glovo has the best content by getting sure we sign exclusivities with partners
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets plans
• Understand, build action plans and follow up on churned and inactive partners
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  

What You Will Bring To The Ride

• At least 5 years of experience in high-performance account management. Previous work experience in a startup / high-demanding environment is preferred
• Team leadership skills and experience, at least 1 year
• Strong commercial and interpersonal skills
• Strong analytical skills
• Highly motivated, results-driven, strategic thinker, with strong leadership and business fundamentals
• Strong communication abilities with ability to influence and drive change
• Understand and contribute to the country’s strategy and P&L
• Advanced English written and communication skills
• An empathetic, inclusive and curious attitude
  

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• ️ Extra time off and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

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