Менеджер службы заботы (Chocofood)

Описание



NURZHAN MAMBETBAYEV
Almaty, Kazakhstan +7 706 638 17 78 nurzhanmambetbaev@gmail.com LinkedIn: nurzhan.mambetbayev
PROFESSIONAL SUMMARY
Customer-oriented Chat Support Specialist currently working at Alma+ as a WhatsApp Chat Manager. Experienced in assisting customers via chat, resolving technical and servicerelated issues, maintaining professional communication, and working under KPIs. Looking for a part-time Chat Support / WhatsApp Chat position.
EXPERIENCE
Alma+ WhatsApp Chat Manager (Current)
Handle customer inquiries through WhatsApp chat.
Resolve internet, TV and service-related issues.
Create service requests and coordinate with technical teams.
Provide professional customer support while meeting quality standards.
Work with multiple chats simultaneously and maintain response times.
Technical Skills
Computer Skills
WhatsApp Business
Omni chat
Microsoft Office
Google Workspace
Fast Typing
Customer Support
Ticket Management
Multitasking
Problem Solving
Written Communication
Basic Networking
Postman (Basic)
English Pre-Intermediate
Russian Fluent
Kazakh Native
Programming
C++
Python
Network
Cisco CCNA 1
Cisco CCNA 2
TCP/IP
OSI Model
IPv4
Switching
Routing Fundamentals
Basic Network Diagnostics