Начальник Управления разработки банковских продуктов Департамент банковских продуктов и технологий

Описание

Natalya Shmeleva Business Banking Relationship Manager/ Business Development Manager careernatalya@gmail.com (310) 883 8791 Profile My experience includes 20 successful years of banking. I believe in providing the best experience through communication, honesty, and transparency. I have 20 years’ experience in developing and managing exceptional relationships with high net banking clien ts. I ensure the overall success and growth of an assigned portfolio by developing deeper trusted relationships, engaging in prospect activities and contact strategies, focusing on generating new business relationships. Also, I effectively collaborate and consult with internal business partners and stakeholders to resolve complex customer or process issues and achieve business goals. I cross sell business banking products & Lending solutions, such as Commercial Lending, Lines of Credit, and Deposit Accoun t Analysis, to commercial and private clients with annual revenues from USD $250k to $75 million, Treasury Management products and investments. I Focus on driving bank profits ( e.g. by identifying cross -sell and larger business opportunities and actively s oliciting referrals), while ensuring operational integrity and corporate compliance. Strong track record of sales performance and customer retention. Professional Experience Wells Fargo Bank 2022 -2024 Business Relationship Support Specialist in Commercial Banking Los Angeles, CA ● Support complex and large portfolio of high net Business clients in Commercial Banking with $25ml -$75ml in revenue ● Developing and maintaining business relationships ● Work with Relationship Managers to structure and execute transactions for most complex clients, and to manage portfolio with high operating exposure ● Collaborate with executive, management, relationship managers and other internal partners or business lines ● Assist with components of audit of compliance reviews and exams ● Make decision on complex customer issues and problems ● Cross sell Treasury Management products Wells Fargo Bank 20 18 -2022 Senior Business Banker/ Business Development Manager /Business Relationship Manager Los Angeles, CA ● Ranking Top 10 Bankers in Southern California ● President Club Award winner ● Ensure overall growth opportunities for customers and understand their business, goals and strategies. ● Participate in the completion of major transactions. ● Originate, structure, and execute transactions related to commercial lending, investment banking, tr easury management and other credit related products. ● Represent Wells Fargo in the Community through conferences and networking events. ● Acquire and grow new relationships with business customers. ● Develop and maintain new client relationships. ● Collaborate an d influence all levels of professionals including more experienced managers. ● Lead team to achieve objectives. ● Work closely with business partners (Private Bank, Wealth Management, Investment Bank , and Wholesale) to obtain additional opportunities to meet customer’s needs. ● Partner with exciting customers to fully understand their business, goals, strategies and challenges. Wells Fargo Bank 2010 -2018 Business Banker Los Angeles, CA ● Ranking Top 3 Bankers in South Bay Region ● Support customers in an assigned local market by Deepening relationships and engaging in prospective activities ● Onboard, manage, and grow account relationships with Small Business Customers with assigned portfolios ● Develop exceptional customer relationships with solid understanding of cash flow ● Effectively collaborate and consult with internal small business and contribute to large – scale initiatives related to cust omer relationships and business growth ● Ensure the overall success and growth of an assigned portfolio by developing deeper relationships of existing customers and managing risk ● Engage in prospect activities and employ contact strategies focused on genera ting new small business relationships ● The products and services include and not limited to the following: o Owner occupied & Investor Purchase and Refinance Loans o SBA Financing (7A Program and 504 Program) o Practice Financing o Business Line of Credit o Busine ss Credit Card o Cash Management Services o Merchant Services o Business Deposits Bank of the We st 2008 -2010 Business Banker/Relationship Manager Culver City, CA ● Expand existing customer relationships through cross -selling products and services. ● President’s Club Award Winner – Ranked # 1 out of 250 business bankers. ● Sales of business, deposit, loan, cash management and insurance products (phone, in -person, etc.), i ncluding planning of marketing activities ● Work to foster new customers through active participation to the variety of networking groups ( CPA’s, Attorneys, Chamber of Culver City, Beverly Hills) US Bank 2005 -2008 Senior Licensed Banker Manhattan Beach, CA ● Develop, maintain, and grow portfolios and cross sell personal, business accounts, insurance, annuities, CD’s, etc. ● Sales of financial products & services including and refer qualified opportunities to the commercial bankers and financial consultants. ● Loan origination –home equity and business lines and loans. ● Coaching of associates teams (audit preparation, sales goals , bank policies, etc.) ● Assist and support branch manager in leading a team of sales and service professionals to meet and exceed goals. ● Ranked # 1 in the Southern District Education Bachelor’s Degree political science and World History 1997 -2021 Pedagogical State University Ulyanovsk, Russia Skills & Competencies Relationship Manager, Account Management, Customer Service, Negotiation, Contract Management, Strategic Planning, Financial Analyst, Risk Management, Collaboration and Teamwork , Problem solving and Analytical Thinking, Adaptability and Flexibility, Time Management and influencing Skills, Customer Focus and Customer Service, Strategic Thinking and Planning, Leadership and Team Management, Emotional Intelligence and Empathy