Диспетчер траков в США

Описание


Olga Sivkova

Kazakhstan, Almaty
20 Chernyahovskogo street, apt. 20, A26G5F1

+77473369013 (WhatsApp will be available) lelya.ernurieva@bk.ru
Date of birth- 16.06.1997




WORK EXPERIENCE

June/2023-June/2024. Kids club and Recreation Attendant, Joali Maldives.

- Supervised children and ensured a safe environment.
- Led activities like arts, crafts, and games for various age groups.
- Managed daily routines, including meals and nap times.
- Communicated with parents about children's activities and needs.
- Maintained cleanliness of the kids' area and equipment.
- Handled emergencies and followed health and safety protocols.


December/2021-February/2023 Kids club and Recreation Attendant, Patina Maldives.
-Receiving kids from arrivals and attending departures
-Making enjoyable activities indoor and outdoor.
-Interacting with parents.
-Learned new technology (3D printer and laser printing)
-Doing babysitting during and after working hours.

November/2019 - 2021 Hostess ( Restaurant chain of ABR, Almaty )
-Table reservations
- Greeting and escorting guests
- Monitoring the dining room's occupancy
- Managing a team of waitstaff
- Handling customer complaints and resolving conflicts
- Consulting guests on menu and beverage choices
- Notifying customers about upcoming promotions
- Reporting service deficiencies to management




April/2019 - October/2019 Waitress, Aska Lara Resort and Spa,Turkey, Antalya

- Welcomed and seated guests according to their seating preferences, ensuring their comfort. Managed daily service for up to 300 guests.
- Set tables for individual seating as well as for banquets/receptions of up to 100 people. Developed a process for rapid table setting for banquets, which improved efficiency by 15-20%, reducing the total setup time by 30 minutes.
- Consulted guests on menu items and beverages, explaining preparation methods and assisting in their selection. Facilitated communication between the dining area and kitchen for special requests, resulting in over 50 positive reviews in the guest feedback book within a month.
- Checked the presentation of dishes before serving to ensure they met guest preferences and restaurant standards.
- Processed payments quickly and accurately.
- Provided assistance in other areas during peak times, reducing guest wait times to under 5 minutes.
- Cleaned tables for 20 tables after guests left, following standard procedures.
- Conducted bi-monthly inventory of tableware and utensils, earning recognition and bonuses from management.




January/2019 - March/2019 Barback ( Liver Bar Almaty )

- Helped bartenders set up and clean the bar.
- Restocked supplies, like drinks and glassware.
- Kept the bar clean, washing glasses and utensils.
- Assisted with making coffee, cocktails, and handmade lemonades for guests.
- Supported bartenders with customer orders to ensure quick service.
- Managed inventory and reported needs.

May/2018 - November/2018 Animator, Rixos Sungate, Turkey, Antalya
Participated in 35 entertainment programs, including water gym and morning gym
Promoted and sold merchandise


Education
January/2020 - present - Undergraduate/ Psychologist-teacher education
- Moscow financial and industrial University Synergy


Languages
English as a second language. (Fluent)
Russian as the first language. (Native or bilingual proficiency)

Communication skills

- Great Customer Service: Friendly communication and solving problems.
- Efficient Operations: Managing time well, staying organized, and paying attention to details.
- Food & Drinks Knowledge: Knowing menus, making drinks, and keeping food safe.
- Teamwork & Leadership: Working well with others, solving conflicts, and leading a team.
- Guest Interaction: Providing personalized service, handling feedback, and organizing events.


References

Jama Sokhibdzhamol ( Supervisor) Contact no: +960 9510436