Reservations Coordinator

Описание



AI DA N A
O L Z H A G A L I




HOSPITALITY MANAGEMENT
Profile
Looking for aviation cabin crew flight attendant and/or hospitality management jobs.

I have the strong desire to apply and develop my skills, gain knowledge to improve my work performance. I am ready for a challenging assignment.
My ultimate objective is to raise to leadership position is hotel service, and looking for opportunity to grow my experience and improve gained skills that will help me bring me closer to achieving that goal.

I have good сcommunication/interpersonal skills;
- multitasking.
- а quick learner;
- Team player who shares knowledge and ideas;
- Success-oriented;
- Intelligence and self-confidence;
- Understanding of all hotel management best practices and relevant laws;
- Strong sense of responsibility and a professional presentation

Contact
PHONE:
+7 708 966 84 87

Almaty, Kazakhstan

EMAIL:
olzhagaliaidana@mail.ru
SKILLS
Reservation systems Opera; R-Keeper / Shelter/ StoreHouse. Hotel management system HRC.
Experienced PC: MS Word, MS Excel, Power Point, Internet, perfect knowledge of software components, programs and utilities for Windows;


languages
Kazakh - native, fluent;
Russian - fluent;
English - advance;
Turkish - advance;

EDUCATION
TURAN University Almaty
2018 - 2022
BSc degree in Hospitality Management/business (Hotel and Restaurants services).
Full-time education;
Graduated from University with honors

WORK EXPERIENCE
KAZZHOL hotel
Sales Manager
JUNE 2023
in charge of advertising and selling events at the hotel's conference;
research the level of interest in hotel's conference rooms.
work closely with the hotel's other departments to maximize revenue and ensure customer satisfaction;
build relationships with current and potential customers, event organizers and local companies.
Has knowledge across hotel management, hotel operator, asset management, hotel consulting, and revenue management services.


NOVOTEL LIVING - IBIS ALMATY JETISU HOTEL (combo hotel)
Administrator
SEP 2022 - APR 2023
Greeting customers, customer focus.
Front office services such as reservation, check-in and check-out.
Managing incoming phone calls, answering customer questions, forwarding calls to the right departments, and taking detailed messages when necessary.
Providing advice or recommendations to Customer, helping them locate items.
Handle payments from guests - balancing cash, processing payments, counting money, recording expenses for each customer, and using a computerized cashiering system OPERA separated for both hotels.
Balancing the cash register and generating reports for credit and debit sales. Completing night shit audit reports.
Processing refunds and adjustments, resolving complaints.
Operating scanners, scales, cash registers, and other electronics.
Following all procedures of ACCOR company.
Has organizational policies knowledge, PC operation, and the ability to perform mathematical calculations accurately.

SWISSOTEL ALATAU WELNESS RESORT Almaty
ADMINISTRATOR / CASHIER
MAY 2022 - AUG 2022
Handle with opera system.
Greet customers when entering or leaving the hotel. Receives calls and registers room booking by phone.
Distributing room keys, registering guests, monitoring of the guest requests fulfillment, informing of the other hotel services about arriving and departing guest, verifying reservations.
Resolve customer complaints, guide them and provide relevant information.
As a cashier: settling accounts with guests.
Manage transactions with customers using cash registers. Collect payments whether in cash or credit.
Issue receipts, refunds, rebate.
Track transactions on balance sheets and report any discrepancies.
Rent of sport equipment. Customer satisfaction-oriented

Renion Hotel Almaty
INTERNSHIP / FRONT OFFICE
JAN 2022 - APR 2022
Assist to front office manager in administering front office functions and supervising staff on a daily basis;
manage all day-to-day operations; Performs all duties at the Front Desk as necessary.
Ensuring and providing professional and high-class guest service experiences;
advising clients and guests of the hotel on the issues provided; catering services.


Kazakhstan Hotel Almaty
with Noodles Restaurant Almaty
INTERNSHIP / FRONT OFFICE
MAR 2018 - MAR 2020
Meet guests.
Responding to guests needs; Promptly address guests' requests, like in-room dining.
Actively listen to and resolve complaints.
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Establish friendly relationships with regular hotel guests, recognize regular guests by name.
Coordinate luggage collection and storage.
Understanding of all hotel management best practices and relevant laws.
Promote all hotel amenities, conveniences and programs offered.
Reporting to Manager and checking, completing documentation in the established form of the hotel.