Компания "inDrive"
Special Projects & Verticals Safety Lead is a role whose main task will be to lead projects aimed at improving safety metrics in the inDrive service, focusing on reducing incidents and enhancing safety perception
Responsibilities:
Safety Projects & Features:
- Carry out a wide range of safety projects, relating to product/tool rollouts and policy/process updates that are required for user safety.
- Collect business requirements and work with engineers to facilitate technical solutions based on priority and impact.
- Measure for impact – work with market research, conduct A/B tests, iterate, and measure your projects’ effectiveness.
- Partnering with internal stakeholders, including business development, legal, and product teams, to integrate safety initiatives and requirements.
- Monitoring and analyzing safety metrics and incident data to identify trends, risks, and areas for improvement. Serving as a liaison between different teams to promote a safety culture and ensure alignment with business objectives.
Safety Incidents:
- Support the Incident Response team when managing critical safety cases and intervene when necessary to ensure customer care is being provided at the correct level;
- Actively review safety cases and perform case studies to identify solutions to prevent/mitigate scenarios from occurring again;
- Analyze current processes to identify gaps in a timely manner and work with other teams to address these issues.
Qualifications:
- Required qualifications include 3-5 years of prior professional experience as a program/project manager, Trust & Safety specialist, or in a supervisory role within an incidents handling team.
- English - Advanced, Fluent.
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Computer Skills
- Atlassian, Miro, Figma
- Good knowledge of any SQL dialect for writing complex queries (preferably experience with Big Query), excellent knowledge of Excel;
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Administrative Skills
- Proven capability to scope, plan, and organize
- Drafting emails
- Project management experience
- Persuasive written and verbal communication skills, including the ability to make compelling presentations.
- Experience managing cross-functional projects and stakeholders, powered by data-driven insight
Conditions & Benefits:
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexible schedule
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully payed additional training courses
- All necessary work equipment