Change Enablement Manager( Банк Хоум Кредит, ДБ АО ) (в архиве)

25 Июня

Партнерские Вакансии

Город:

Алматы

Занятость:

Полная занятость

Компания "Банк Хоум Кредит, ДБ АО"

Responsibilities:

  • Organize and coordinate the Change Enablement process within ITSM (based on ITIL 4 or the company's own methodology).
  • Prepare a Change Impact Assessment: assess the impact of changes on processes, systems and employees.
  • Build and implement communication plans, awareness and training programs.
  • Interact with stakeholders (business customers, IT teams, support services, etc.).
  • Management of risks and resistance to change.
  • Development of metrics and reporting on the effectiveness of changes.
  • Organization of CAB (Change Advisory Board)
  • Support for the implementation of new IT solutions and changes in current functionality
  • Adaptation of employees to new tools, systems and processes.

Detailed:

  • Develop and execute change enablement strategies that maximize employee adoption and minimize resistance.
  • Create detailed Change Enablement plans that include communication strategies, stakeholder engagement, training programs, and performance metrics.
  • Act as a central point of contact for all production change initiatives, ensuring alignment with organizational goals and objectives.
  • Assess the impact of pproduction changes on business units and support the creation of effective solutions that address potential challenges.
  • Communicate changes effectively across the organization, tailoring messages to different stakeholders.
  • Facilitate workshops, training sessions, and presentations to guide teams through the change enablement process.
  • Track and report the progress of production change initiatives, making adjustments as necessary to achieve desired outcomes.
  • Analyze existing business processes to identify inefficiencies and areas for improvement.
  • Collaborate with cross-functional teams to develop, document, and implement streamlined processes that enhance efficiency and reduce costs.
  • Utilize data-driven methodologies to assess process performance and identify areas for enhancement.
  • Implement best practices in process management to ensure continuous improvement and standardization.
  • Provide training and support to teams to ensure they understand and adhere to optimized processes.
  • Work closely with senior leadership, project managers, and department heads to ensure alignment of production change initiatives with strategic goals.
  • Engage with employees at all levels to understand their needs, gather feedback, and foster a culture of openness and collaboration.
  • Serve as a change enablement „advocate“ within the organization, promoting a positive mindset towards continuous improvement.


Eligibility requirements:

Education:

  • Higher education in management, information technology, organizational development or related.


Experience:

  • Experience in IT companies or digital projects from 3 years.
  • Practical experience in change management, support for the implementation of new IT systems or processes.
  • Experience in ITSM (preferably ITIL 4).


Professional competencies:

  • Understanding of ITSM principles and Change Management processes in IT environment
  • Project management skills, understanding of Agile/Scrum approaches.
  • Experience in conducting Change Impact Assessment and developing change management plans.
  • Skills in building communication strategies, preparing training and information materials.

Soft Skills:

  • Excellent communication and presentation skills.
  • Empathy, ability to work with resistance.
  • Proactivity, systemic and strategic thinking.
  • Ability to work in multitasking and with different stakeholders
  • Stress Resistance

    Desirable:
  • ITIL 3/ ITIL 4 Foundation certification or higher.
  • English proficiency at a level not lower than Upper-Intermediate.

We offer to you:

  • Work in an international bank
  • Loans for employees at a favorable rate
  • No dress-code
  • Professional mentors and colleagues
  • New modern and cosy office for comfortable work
  • Conditions: fixed salary + an attractive and transparent bonus system.
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