After Sales Technical Support Engineer

12 Августа

Партнерские Вакансии

Компания "СЯОМИ ТЕХНОЛОДЖИС КАЗАХСТАН"

Responsibilities:

• Collect and analyze all production line after sales claim data, find the product quality problem, and feedback to headquarter to improve it

• To be the interface of after sales partner and headquarter, collect defect samples, software logs, OBA inspection, first return batch quality check, critical case technical support etc.

• Cost control: RMA issues for defect unit, defect parts analysis. Fake inspection and NTF judgment.

• Technical related tools and Software implemented: release and check the performance for new Hardware or software tools.

• Based on the new product launch schedule to prepare and release documents to local service partner.

• Technical evaluation for service partner and engineer: engineer qualification evaluation, daily test, and new service partner technical capability evaluation etc.

• Technical Training, documents translation & other temporary work assigned by team leader.

Requirements:

• Two years or above phone or electrical devices technical support experience.

• Fluent English for daily communication, email, report. (Chinese would be an advantage).

• Strong self-motivation, positive attitude and strong sense of responsibility.

• Strong executive ability, able to carry out related tasks.

• Strong analytical skills and logical thinking.

• Region business trip can be accepted.

• Proficient in using Excel, PPT and other data analysis and reporting tools.

Conditions:

• Competitive salary + annual bonus;

• Сomfortable office near the metro station;

• Health insurance;

• Work with a global developer and manufacturer of consumer electronics and related software team.